ONLINE REPUTATION MANAGEMENT
It is estimated that 97% of people read reviews of local businesses before making a decision and almost 50% of people say that quantity of reviews matters. Because of this, it is important to know what people are saying about you and engage proactively, whether the feedback is positive or negative.
Why reviews are so important to your business
Online reviews are not only essential in guiding your prospective customer’s journey but in obtaining vital feedback from your current audience. Positive reviews carry with them the opportunity to build trust, cement your credibility, and generate brand exposure, which can lead to an increased patient base and enhanced. Negative reviews can be detrimental to new patients calling your practice.
People trust online reviews as much as they trust recommendations from friends
consumers say that positive reviews make them trust a business more
consumers make the effort to read reviews before buying products
expect businesses to respond to their negative reviews within a week
what are the benefits of reputation management?
There are many benefits associated with having a sound reputation management strategy, including: