with a phone call.
show your customers how much you care
With over 30 years of customer service experience, we provide a professional, personal approach to customer follow-up post-service visits.
A Few of the Amazing Benefits of Implementing a Follow Up Program
How It Works
the special Features
When You Choose Us To Make Your Follow Up Calls, We Will Make Sure All The Bases Are Covered
calling plans built for you
Higher Than Average Car Count? We Can Custom Design A Call Plan To Fit Your Needs – Contact Us Here
even more services
These Services Are Great Paired with A Customer Follow Up Plan or All On Their Own
how important is it to follow up with every customer?
of Consumers repeat purchases if offered great customer service
of the customers journey is dictated by how they're treated
of customers are willing to spend more if provided a satisfying experience
of customers fall in love with a brand due to friendly customer service reps
heres a breakdown
The importance of a customer’s experience with a business can’t be understated. It can make or break their entire journey. And this journey can make or break your bottom line.
Customer callbacks are the essence of a expectation breaking customer follow-up system. In a world where digital tools are king, people still want to deal with people. To be specific those they trust
It's a fact for everyone declined service work is a daily occurrence. For many, this list is the one that gets dusted off when it gets slow. Working with COLLATINCREATIVE and you wont have to wait for those slow times, these calls can happen on a regular basis. Declined services are critical for you and your customers
There are a number of reasons why customers leave and don't return. Often times its for your competitor, other times its how they're treated or its because they received an offer they couldn't refuse. At the end of the day we just need to build a relationship. We will contact these customers (haven't visited in 8 months +) and try to get them back. We can even offer an incentive of your choice to do just that
Listen, we all have a full schedule of to do's throughout the day. Sometimes things get missed. Its ok. We're here to help! We can call your customers to remind them of upcoming appointments or oil change/maintenance reminders. We will even schedule appointments online as needed so you and your team don't have to.