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with a phone call.

show your customers how much you care

With over 30 years of customer service experience, we provide a professional, personal approach to customer follow-up post-service visits. 

Amazing benefits

A Few of the Amazing Benefits of Implementing a Follow Up Program 

How It Works

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choose a plan.

Choose A Calling Plan That Works Best For Your Situation

supply end of day report.

Supply us with contact information via one of our three options: Spreadsheet, end of day report or remote access

sit back and relax.

We Will Follow Up With Your Customers within 48 Hours of Their Last Visit

calling plans built for you

standard

$ 450 /Month
  • 150 Personal Calls
  • Follow Up Thank You Calls
  • Declined Sales Calls
  • Lost Customer Calls
  • Appointment Reminder
  • Online Review Requests

professional

$ 650 /Month
  • 250 Personal Calls
  • Follow Up Thank You
  • Declined Sales Calls
  • Lost Customer Calls
  • Appointment Reminder
  • Online Review Requests

Enterprise

$ 850 /Month
  • 350 Personal Calls
  • Follow Up Thank You
  • Declined Sales Calls
  • Lost Customer Calls
  • Appointment Reminder
  • Online Review Requests

 Higher Than Average Car Count? We Can Custom Design A Call Plan To Fit Your Needs – Contact Us Here

even more services

These Services Are Great Paired with A Customer Follow Up Plan or All On Their Own

Thank You Cards

That's right real, handwritten, and custom-designed thank you cards. All thank you card plans include everything you need, including postage

online review management

We will design an online review acquisition and feedback plan and work together to help your company reach its potential and rectify bad situations fast

fleet account sales

Who doesn't love a good, consistent fleet service account. With our Fleet Management Program, we will work to land you fleet accounts. We will also help you manage them.

how important is it to follow up with every customer?

0 %

of Consumers repeat purchases if offered great customer service

0 %

of the customers journey is dictated by how they're treated

0 %

of customers are willing to spend more if provided a satisfying experience

0 %

of customers fall in love with a brand due to friendly customer service reps

heres a breakdown

The importance of a customer’s experience with a business can’t be understated. It can make or break their entire journey. And this journey can make or break your bottom line.

Customer callbacks are the essence of a expectation breaking  customer follow-up system. In a world where digital tools are king, people still want to deal with people. To be specific those they trust

It's a fact for everyone declined service work is a daily occurrence. For many, this list is the one that gets dusted off when it gets slow. Working with COLLATINCREATIVE and you wont have to wait for those slow times, these calls can happen on a regular basis. Declined services are critical for you and your customers

There are a number of reasons why customers leave and don't return. Often times its for your competitor, other times its how they're treated or its because they received an offer they couldn't refuse. At the end of the day we just need to build a relationship. We will contact these customers (haven't visited in 8 months +) and try to get them back. We can even offer an incentive of your choice to do just that

Listen, we all have a full schedule of to do's throughout the day. Sometimes things get missed. Its ok. We're here to help! We can call your customers to remind them of upcoming appointments or oil change/maintenance reminders. We will even schedule appointments online as needed so you and your team don't have to.

More Reviews.

Better 

Feedback.

Happier Customers.